“Active shooter”: Communicating more than a breaking news statement

“Active shooter.” That’s what an email sent to people on Capitol Hill said, or so the mass media first announced about reported gunfire yesterday. “Active shooting” might have been a better term we know now. “Active shooter” has quickly entered the vernacular as a crazed gunman in a place of business, a school, or a shopping mall. This time, though, shots came from police who, it seems now, may have been appropriately responding to a 2-ton bullet on gasoline-powered wheels—an automobile.

Again as a news consumer, I have read that the second message, “All clear,” flashed on video screens in federal government buildings about an hour later.

Active shooter. All clear. In this instance, those two phrases may have been sufficient communication, because the tragedy didn’t escalate to involve bystanders. But for corporate communicators who practice crisis exercises, perhaps this is a timely opportunity to ask, What if?

What if an active shooter in the workplace threatens the lives of employees? And what if that shooter is going office to office or floor to floor, outside the scope of surveillance cameras? If Google Glass were prevalent in that workplace, in even its current beta format, wearers could capture and feed a visual report to help responding officers assess the situation and secure employees from harm.

In addition, crisis teams could deliver instructions through Glass to people who most need to know what to do next. Notifications, updates, information cards—those are the kinds of terms we use to define succinct messages delivered by Glass. What general, quick messages can we script in advance so they are ready to adapt to a specific situation if needed? What if communication to a Glass wearer could unobtrusively provide instructions in how to respond to an active shooter?

What if we help shape the development of wearable computing to take advantage of built-in sensors to better handle crisis incidents. In the case of a shopping mall shooting, for example, sensors in wearable computers could pinpoint where innocent shoppers are hiding, and whether they are imminently threatened. Officials could give specific directions for taking cover. If the situation allowed escape, a map could appear in peoples' line of sight with arrows pointing the route to safety.

Much Google Glass hype seems to revolve around extreme sports videos and unposed baby smiles. Glass for crisis situations may be gloomy by comparison, but it’s worth thinking about to be well prepared.

Name that tune on Google Glass

Google Glass has a new trick, and it has turned into a game for me—name that tune. It’s simple. Ask Glass to identify the song you are listening to right now.

Yes, Glass can name the tune and artist and display the cover art often in four seconds or less. Sometimes, obscure songs take a few seconds longer, but those are the ones you could never come up with yourself at all. It’s impressive. The technology is Google’s Sound Search, an Android offering that recognizes music playing around you.

After the novelty wears off from asking Glass to listen to the music, what’s left? A deeper appreciation of contextual sensors. Cell phones have taught us that computers we carry around with us at all times can sense our location. Embedded GPS tells us where a photo was taken, which direction to head for a burger, and how to avoid traffic.

Glass will build on that concept with not only the ability to listen but also to see your surroundings from your point of view, knowing exactly where you are. It’s that complete context that will bring us a whole new level of computing power.

Wow. Whoa. That’s a lot to get our heads around, considering how easy it is to wrap Google Glass itself around our heads with a powerful computing device resting at eye level.

Thanks, VentureBeat, for showing Glass at work

Since the point of this blog is to consider how wearable computing like Glass will change the workplace and the way employees communicate in it, it’s an exciting time to just imagine what that might mean. Could Glass hear a conversation with a customer and offer prompts or reminders about a product feature for a salesperson to mention right then? Might Glass recommend someone who could answer a question that two people are discussing? Imagine an audio and visual roadmap that guides you through a cubicle maze, where everything appears the same to you, so you quickly reach the exact spot you will find the person you’re looking for.

Listing possibilities…this could go on all day, and we still wouldn’t think of them all or the long-term, valuable ones, for that matter. We have an early opportunity to start shaping wearable computing uses. Think how can it be developed at your company so that it contributes to the way employees understand company goals and news, work with colleagues toward innovation, and celebrate how the work they do each day contributes to success. Let’s name that tune.